WHAT TO DO IF YOU RECEIVE A DAMAGED MALA
If you have received a Mala which has been damaged in transit, please notify us by email at firstname.lastname@example.org within 3 days of receipt. And we also ask that you send a photo of the damaged item, so that we may assess the situation. Once the damage has been verified by this process, we will send a new mala to you free of charge, and will courier it for free.
The damaged item, in its original packaging, should be sent to Bobbi Paidel, . We will reimburse you for courier charges. PO Box 325, Lundbreck AB T0K 1H0
WHERE TO SEND YOUR DAMAGED MALA
If your Mala breaks within 30 days of receipt, and it was not due to mishap or misadventure on your part (we are offering this in good faith), please notify us immediately by email at email@example.com. We will exchange your mala at no cost to you, and will courier it for free.
WHAT TO DO IF YOUR MALA BREAKS WITHIN 30 DAYS